Service Scope

Updated 10 October 2026

Service enquiries are handled by kindarrival. Contact: [email protected].

kindarrival is developing local accompaniment, language support and coordination services with an initial focus on Shenzhen. Sending an enquiry does not create a booking or a contract. Availability and the exact scope must be agreed separately.

Support we can discuss

• Everyday language and communication assistance.
• Local accompaniment and practical travel guidance.
• Appointment scheduling and communication coordination, subject to provider availability.

Your providers and your decisions

Healthcare professionals are responsible for clinical assessments, treatment recommendations, informed consent and care. We do not provide diagnosis, medical advice or a promise of treatment results. Clinics confirm their own availability and fees.

Separate costs

Our coordination fee will be itemized separately. You arrange flights and pay healthcare, accommodation, transport and activity providers directly. Provider availability, charges and cancellation policies must be confirmed with each provider. This website offers no confirmed package price or savings guarantee.

Before a service is confirmed

A written confirmation must identify the service operator, exact support scope, schedule, availability, price, payment method and cancellation terms. No payment is taken through this website.

Emergency help

This is a planning and coordination channel, not an emergency medical service. Seek local emergency assistance when urgent help is required.