Cancellation & Refunds

Updated 10 October 2026

Service enquiries are handled by kindarrival. Contact: [email protected].

This website accepts no payments and creates no confirmed bookings. There is no paid order to cancel or refund through the enquiry form.

Terms are agreed before payment

Any future coordination estimate must specify the support scope, confirmation conditions, payment schedule, cancellation deadline, documented costs already committed and refund method. Review and agree those terms before deciding to pay.

Provider bookings are separate

Flights, clinics, hotels, transport providers and activity operators have their own cancellation policies. Confirm these directly with each provider before payment. A coordination enquiry cannot change those terms.

Changes to your plans

Dates, support hours and availability must be reconfirmed when plans change. Revised fees or committed costs must be explained and agreed before a new service confirmation.